It’s easy to claim great customer service, but at PDI we work hard to earn our people-first reputation. Whenever you need us, we’ll be there. It’s that simple.
Our highly trained customer care specialists offer support by phone, email or via our thriving customer community, PDI Connections. From help desk service to software and hardware support, we are fully invested in your success, and we won’t rest until you can.
Our support team is known for their personal attention, expert knowledge and reliable service.
Have a technical question or need support?
Submit a ticket on PDIConnections.com for fast, reliable support.
PDI MCS Customer Care
Excentus, Fuel Rewards, Outsite Networks
mcs-customercare@pdisoftware.com
+1 (877) 445-9713
PDI Connections
Have a question about any of your PDI software solutions? There’s a good chance someone in our online user community, PDI Connections, has asked and answered it! Find all kinds of helpful resources on PDI Connections including community forums, solution documentation, training video libraries, and more. PDI Connections is available to all PDI software users including our Firestream, Factor, DM2, and Pinnacle customers. Having trouble accessing Connections? Contact support@pdisoftware.com.
Some Additional Perks
Industry-specific best practices
Customer-led forums
Online self-service features
Online/in-person training classes
Up-to-date help documentation
