It’s easy to claim great customer service, but at PDI we work hard to earn our people-first reputation. Whenever you need us, we’ll be there. It’s that simple.

Our highly trained customer care specialists offer support by phone, email or via our thriving customer community, PDI Connections. From help desk service to software and hardware support, we are fully invested in your success, and we won’t rest until you can.

Our support team is known for their personal attention, expert knowledge and reliable service.

Have a technical question or need support?

Submit a ticket on for fast, reliable support.

PDI Global Support

PDI Connections

+1 (254) 410-7600

PDI MCS Customer Care

Excentus, Fuel Rewards, Outsite Networks

+1 (877) 445-9713


PDI CStore Essentials Support

CSE Help Portal

+1 (866) 265-2816

PDI Cybera Support

Cybera Support Center

+1 (866) 429-2372

PDI Managed Security Support

MSS Customer Portal

+1 (800) 393-3246, option 1, option 1

PDI Connections

Have a question about any of your PDI software solutions? There’s a good chance someone in our online user community, PDI Connections, has asked and answered it! Find all kinds of helpful resources on PDI Connections including community forums, solution documentation, training video libraries, and more. PDI Connections is available to all PDI software users including our Firestream, Factor, DM2, and Pinnacle customers. Having trouble accessing Connections? Contact

Some Additional Perks

Industry-specific best practices

Customer-led forums

Online self-service features

Online/in-person training classes

Up-to-date help documentation

Industry’s largest training/networking event

A Behind the Scenes Look