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With the expectation that consumer purchasing habits have changed permanently due to the pandemic, more brands are devising plans for multiple lanes.

The COVID-19 pandemic accelerated a trend that had already taken hold for many QSR chains: a growing emphasis on drive-thru lanes. In some cases, restaurants have added more lanes or turned their parking lots into order fulfillment centers. For new restaurants, designs are focusing on drive-thru-only stores. Regardless of the approach, innovation is reshaping the drive-thru experience. That’s why critical technologies such as robust Wi-Fi, reliable network security, and increased use of AI are leading the way.

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