Nearly three-fourths (73%) of convenience stores have loyalty programs, but keeping up with the pace of change in this area poses a significant challenge for 55% of operators, according to the C-Store Shopper Report 2019: How to Fuel Customer Loyalty by PDI. Standout programs from retailers like Sheetz as well as adjacent retailers like Starbucks set high standards that other c-store retailers find hard to match. The good news for these retailers is that loyalty programs provide ongoing opportunities for improvement.

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