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Let’s face it. Most of us don’t naturally gravitate toward change until there’s a compelling reason for us to do so. The same goes for businesses in the fuel supply industry. People love their “tried-and-true” processes and routines—at least until something forces them to change. However, there are numerous examples in business where it’s much better to initiate (and control) your changes rather than letting your competitors force you to change out of necessity. One of the clearest examples is digital transformation and how this type of change can help you position your business to compete strategically against much larger competitors. If you can show your employees a smarter and more efficient way to work, they won’t cling to their well-known but less-efficient processes. For oil companies and haulers, this is especially the case in the transformations taking place with fleet drivers and dispatchers. While not necessarily a new concept, digital transformation has become a top priority in the form of improved paperless dispatch. That drives many operators to ask the question, “How does this benefit me?” Here are four good examples of how digital transformation featuring paperless dispatch can benefit both your drivers and dispatchers. Simplified Administration Drivers and dispatchers that rely on paper for their fuel logistics operations leave themselves susceptible to manual errors, increased administrative time, and a general lack of visibility. This can create issues for both dispatchers and drivers. Moving to paperless dispatch allows drivers to provide delivery numbers on the spot and share information in real-time via the cloud. Dispatchers stay aware of each action and can take advantage of a “manage by exception” model benefitting from automatic reconciliation, real-time load visibility, and planned versus actual delivery tracking—leading to reduced stress. The back office benefits as well. Electronic deliveries with digital bill-of-lading (BOL) and signature capture help you streamline invoicing to reduce your operating costs. Greater Flexibility Because of the highly sequenced delivery schedule for drivers, any changes based on an accident, incident, or unforeseen circumstances directly impact the driver’s ability to drop fuel at the delivery site. If you implement a paperless solution, dispatchers get a real-time view of what is currently loaded on the truck as well as onsite inventory. Drivers can avoid runouts and overfills by using this data to determine the right quantities of fuel to drop at each location. This real-time view allows both drivers and dispatchers to adapt…

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