Customer Experience

PDI Monthly COVID-19 Consumer Behavior Report

Consumer trip and basket-level data and analysis to help you deliver what customers need now

Customer charging EV


Top EV and Convenience Retail Trends in 2022

Should fuel and convenience retailers be focused on the continued growth in the electric vehicle (EV) market in 2022? Yes, but maybe not in the way…

Dafna Gabel


C-Store Shopper Trends: Holiday Recap and Outlook

Learn what the c-store channel can take away from what occurred during Halloween week and Thanksgiving week.

Are you converting your customers from the pump to the store?


Are You Converting Your Customers from the Pump to the Store?

The industry has seen a growing opportunity for pump-to-store conversion where c-store locations also sell fuel. This has especially been the case…

PDI Security VirtualNOC

Product Sheet

PDI VirtualNOC Management Portal

View your entire network in real time to avoid business disruption.

loyalty communications, customer engagement


4 Tips to Help C-Stores Maximize Customer Engagement

To boost customer engagement through loyalty marketing communications, convenience retailers should define and set goals and metrics, have the right…


2021 Trends and the New Consumer

Explore new consumer preferences and their lasting impact on the convenience and fuel retail industry.

QSR experience


Improving the QSR Guest Experience: Executive Q&A

PDI recently met with PivotBridge Partners Principal Consultant Sam Gray, who shared numerous insights into the primary challenges QSRs have faced,…


Fact vs Fiction: Payments Infographic

Learn the truth of four common myths about payments in the c-store industry with our infographic.


Customer Experience Redefined: How COVID-19 is Changing Retailer Best Practice

PDI experts discuss COVID’s impact on convenience retail and how retailers can plan for the future


Rapid Response: 4 Lessons C-Stores Taught Us About Creating Differentiated Customer Experiences

COVID-19 has forced everyone to change the way the operate, including convenience retailers. In this video, Greg Phillips, vice president of account…

C-stores could be impacted by Amazon's growing physical retail presence.


What are C-stores to make of Amazon’s foray into food retail?

Amazon continues to transform its company identity and reshape industry after industry it enters, a trend that took on new levels of media frenzy in…

If you're a c-store management professional interested in maintaining a competitive business five, ten, or even 20 years from now, it's time to pull out your proverbial crystal ball and peer into the future of the American retail landscape.


Report: How C-stores can stay ahead of the competition

If you're a c-store management professional interested in maintaining a competitive business five, ten, or even 20 years from now, it's time to pull…