Frequently Asked Questions

Frequently Asked Questions

What is the new solution from PDI?

As an authorized network provider, PDI offers the Managed Firewall Solution for Checkers and Rally’s. Specifically designed to help Checkers and Rally’s restaurants meet their firewall requirements, this solution enables you to utilize existing Internet connections for secure payment processing. The solution is available for a low monthly cost with hardware included.

How do I order this new service?

Simply fill out this form. A member of our team will contact you to start the process and answer any questions you may have..

Is this solution PCI-compliant?

Yes. PDI is a PCI DSS Certified Solution Provider and member of the Payment Card Industry Security Standards Council. The Managed Firewall Solution has helped address requirements in some of the industry’s most demanding PCI DSS audits.

Does this solution support other restaurant applications, such as loyalty programs?

Yes. Third-party applications—such as loyalty, digital video for surveillance, and inventory management—can continue to function as they currently do. Or you can incorporate them into the Managed Firewall Solution. Ask your PDI sales representative about securing your other applications.

What is the maintenance policy for the solution?

The Managed Firewall Solution includes next business day replacement of failed equipment via FedEx overnight delivery.

What do I do if credit cards are not processing?

Your existing support process remains the same.

How is my service installed?

Installation of the Managed Firewall Solution is performed by a PDI partner familiar with your site. We can provide additional contact information to initiate the installation process.