Termination of Service / Disconnect Request Form

All Disconnect Orders require a thirty day notice. Any disconnect ordered prior to term expiration will be subject to disconnect fees as described in your Master Service Agreement. A Disconnect Order for a primary circuit will also result in disconnection of any back-up circuit and other services associated with the service location of the primary circuit.

Please download and fill out the Cybera Disconnect Form linked below. As per your Master Service Agreement all disconnect requests must be submitted via email to PDISS.svc.ordersbilling.mb@pdisoftware.com.

Download Cybera Disconnect Request Form >>