Secure Web-Based Account Management: Carson Oil Case Study

Executive Overview

HQ: Portland, OR since 1938

Industry: Petroleum Distribution & Convenience Retail

Solution: PDI Enterprise Customer Portal

Business Challenges

  • Wanted a web processing service that could be used for warehouse and fuel services – not just for card-processing customers
  • Needed more responsive support and customer service as well as thorough documentation
  • Wanted a client-facing solution that would empower customers to be self-sufficient

Solution Overview – PDI Enterprise Customer Portal

PDI Enterprise Customer Portal features a contemporary, modular design that ushers this website into the 21st century while improving usability and adding needed functionality for your customers. Reduce the burden on your AR department by enabling your customers to easily manage their accounts from a secure website.

Read more about PDI Enterprise Customer Portal.

Carson Oil grew their ability to generate actionable data while creating self-sufficient customers.

Customer Results

  • Comprehensive data for big picture business decisions
  • Community support and standardized releases
  • Improved customer service
  • Customizable interface for enhanced marketing opportunities

“We liked that PDI had built this community around its software…things like User Conferences that our last software just didn’t have.”

– Andrew Anderson, Software Application Specialist, Carson Oil Company

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Find out how PDI connects petroleum-centric business with the technology and data needed to excel.